Steps to follow if an order arrives damaged, defective, incomplete, or incorrect, and how cancellation requests are handled.
Last updated 28 September 2026Contact us if an item arrives damaged, defective, or different from what you ordered. Please report the issue within 48 hours of delivery so we can review it promptly. This request window does not limit any rights you may have under applicable consumer law.
Email ekagrarituals@gmail.com with your order reference, phone number, a description of the issue, and clear photographs of the item and packaging. Keep the item and its packaging until customer care responds. Do not send an item back before receiving return instructions.
We may ask for additional information or arrange an inspection. Once the issue is verified, we will confirm an appropriate resolution, which may include replacement, repair, or refund as required by the circumstances and applicable law. We will explain any return-shipping arrangements before you send an item back.
Cash on delivery is the only payment method currently offered. If a refund is approved for a cash-on-delivery order, customer care will contact you to arrange a traceable refund method and confirm the expected processing time. We will not ask you to share a card PIN, UPI PIN, password, or one-time passcode.
Contact customer care as soon as possible if you need to cancel. We will confirm whether cancellation is possible based on the order's fulfilment status. If the parcel has already been handed to the courier, you may need to follow the delivery or return instructions we provide.
MOHNISH
P-304, Park Floor 1, Sector 77, Faridabad, Haryana 121101, India
For help with an order or a policy request, contact us using the details above.
